John Lewis

I recently tried to order a Bosch washing machine through JL (I was taking a chance having had problems with their delivery services previously) and once again they let me down! I waited in all day for a washing machine that did not arrive, when I called them they had the audacity to suggest I had the date wrong as their database stated a different day. I know I didn't get the date wrong, I ... Read Full Review »

We purchased a Panasonic Plasma TV from JL because they offer free 5 year guarantees on all their TVs and they price match other Brick-and-mortar retailer's in-store prices. Free delivery too. We were extremely pleased with the TV which is superb but 14 days after we ordered it, JL had a clearance sale and the TV was reduced by £80! I called JL in the hope they had a 'if you see your produ... Read Full Review »

This is my favorite store the staff are
very helpful and quality of goods is excellent. Read Full Review »

This is not the first time I've bought from John Lewis, but every time it's without hassle. Stock is generally available and they will deliver on the Saturday of your choice.
I can't recommend them more highly. Read Full Review »

A quite fantastic experience with John Lewis. Although the delivery man had managed to break my items John Lewis had replacements with me within days with very few questions asked. An absolutley superb service! Read Full Review »

John Lewis online delivery and service are brilliant. I've had loads of stuff delivered leading up to Xmas. Always delivered on time. I also ordered an ipod shuffle. Later that week the website had same item but with free speakers. I rang and told them. They arranged for the original to be returned and a new one with speakers to be delivered to me. I ordered glasses. When they arrived ... Read Full Review »

Worst online shopping experience or shopping experience period! I ordered the tv in November with a named delivery date of 22 December. Not only did John Lewis fail to deliver on time after I had called twice that week to make sure that the delivery would be made on time but they apologized and assured me it would be delivered on the 24th. They again failed to deliver on the 24th and after a ph... Read Full Review »

I managed to get a Wii from John Lewis in good time for Christmas. I went through the checkout without applying a £20 off voucher that I had received by email, simply because I wanted to complete the checkout before they sold out. I then phoned John Lewis customer services and they agreed to deduct the £20 (in fact they refunded it to my card BEFORE I had been charged for the actual Wii).

The Wii... Read Full Review »